In: Design
10 Jun 2009While doing some research on storytelling yesterday, I came across this quote from Shakespeare’s Henry IV, Part 2:
“When we mean to build, we first survey the plot, then draw the model.”
Odd, I said to myself. That’s exactly what we do at Image, Space, Object; use narratives and models to inform the design process for small teams working on highly collaborative and iterative projects. And that, in turn, reminded me of an image that Hugh Dubberly sent to me after the last ISO Conference that highlights the relationship between stories and models:

Okay, maybe Shakespeare was speaking about physically surveying the plot (more in space than time), but the idea is very similar. Look at the situation. Model it. Reassess. Replot. Remodel. Present.
August 5-8, 2010 at Rocky Mountain College of Art and Design (RMCAD) will mark the 6th Image Space Object conference. I have been lucky to serve as a speaker and studio mentor for all six, and believe that, even with all the conferences and workshops I’ve attended, it is the most engaging and unusual.
There are some fabulous speakers at the conference (and it tends to be very much the same crew each year). This year, in addition to the organizers Mike and Kathy McCoy and Fred Murrell, studio mentors include Hugh Dubberly of the Dubberly Design Office (who has been at ISO each year, I believe), Rick Robinson (Founder of eLab and formerly at Sapient), Chris Conley (from IIT and Gravity Tank), and Tucker Viemeister (director of the Lab at Rockwell Group). New this year at ISO is Shelley Evenson of Carnegie Mellon, and I’m very much looking forward to meeting her.
But, what makes ISO different from other conferences is that the participants, errr, participate. As Mike McCoy is fond of saying, this is more of a graduate seminar than a series of lectures. Each attendee works together with their team and their studio mentors to build an original solution to a vexing (but entertaining) design problem. The challenge forces the team to work together in a multidisciplinary way to devise and present their solution.
We’re calling this year’s conference “Tools for Transformation”, and that’s exactly what it offers those who take part. Tools for collaboration, ideation, and expression, with a focus on rapid, low-fidelity, down and dirty prototypes. The entire conference is limited to just 40 participants, so it is truly a unique opportunity to get in and get your hands dirty.
Here is how Rick Griffith of Matter described his experience at last years conference:
Find our more at imagespaceobject.com.
In: Design|storytelling
21 Feb 2009The title of this article is Story-Centered Design, but what it really concerns is taking an integrated, holistic approach to developing solutions, especially in collaborative problem solving. It is a truism to say we’re working in an increasingly collaborative age, and it may be overstating the case somewhat (people have always worked collaboratively). What is true is that the partners in our collaboration have expanded to include not only designers and sponsoring organizations but also various audiences and potential audiences, and many of our tools are increasingly complex; by focusing on the human aspects of our work, we improve the value of what we create.
Design is a process of problem solving; addressing complex design issues requires the ability to understand the problem in as comprehensive a manner as possible in order to create the best possible solution. A story-centered approach, in conjunction with other user-centered design techniques (including research and prototyping), can help to create superior outcomes by encouraging a whole systems approach to understanding.
Stories are how people communicate; this is as true in design and business as in our personal lives. From developing the initial vision for a project through implementing the solution, any complex project requires consideration of numerous points of view. Ultimately, the best solution is the one that most elegantly and simply addresses the needs and desires of the various audiences, and narrative approaches provide an effective tool in helping to define, share, and develop that solution.
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Yesterday I posted this video on the buckfifty.org website – to my mind it’s a document of a time in Denver, the early 1990s, when the downtown area was still pretty deserted. My buddy Ray and I used to do performance art around town under the moniker of Two Significant Guys; our general mantra was that “you are only as successful as you pretend to be.” This was the era of Bush the first, so it seemed appropriate. It’s interesting that we spoke so much about change – I guess we were before our time.
So, in this video the Two Significant Guys encourage the feeding of kids while speaking of the importance of family values. We also eat mexican food and report on the implosion of buildings, including the Truckers Terminal and Montgomery Wards. Recorded in Denver in 1991 and 1992 with Hugh Graham and Ray Schelgunov under the direction and camera of Mike Reddick.
In: Denver|storytelling
4 Dec 2008
I added a new post to buckfifty.org today that’s pretty fascinating. It includes a slideshow of rejection letters from a scrapbook that jhh and I found in our basement back when we lived at 29th and Wyandot here in Highland.
The author of the scrapbook was Mary E. Horlbeck, a writer who lived in Edgewater during the 1930s. Between 1933 and 1937 she created this book of 138 rejection letters she received from magazines and newspapers for short stories she had written. She did eventually publish some stories, but not until after this scrapbook was full. It’s a remarkable expression of the dedication of a writer to getting published during the great depression.
Scrapbooks provide a fascinating glimpse into the past; in fact, Jessica Helfand has published a book on the topic (Scrapbooks, published by Yale University Press). Although this scrapbook doesn’t have the design sensibility of some of those that Helfand includes in her book (Anne Sexton’s scrapbook, for instance) Mary Horlbeck’s scrapbook is still charming and insightful.
In: Denver
23 Nov 2008
1.
Denver is a square, proud, prompt little place, surrounded by immensity.
–Demas Barnes (Denver visitor, 1865)
Denver is the unlikeliest of cities; there’s no port, no access to an ocean or a major river, nowhere to get to (easily) between here and there. Compared to other urban centers, it came late to the party, and unnaturally, forced on an unwilling landscape. Started by claimjumpers and promoted with false claims of easy money, there was never any gold at the confluence, but there was an opportunity to set up a transportation hub in one of the less explored and exploited regions of the country.
In the first two years, 100,000 people came through looking to find a fortune; by 1864, the city had less than 5,000 residents and was practically destroyed by flood and fire. For those still here, isolated in “this god-forsaken place,” it may as well have been the end of the world. It was touch and go until the railroad came in in 1870, setting off one of the first of Denver’s booms.
Maybe it was the boom and bust cycles, or the latecomer status, or the distance from centers of culture, but for much of the city’s history it’s been better known as a place to go through, rather than a place to stay.
2.
You may thank your stars that you left this country when you did, for it is deader than it ever was. The fact is I am getting damn sick of this God-forsaken place.
–Silas Soule (1861)
One hundred twenty years later, in the late 1980s, the oil bust wreaked havoc on the Denver’s economy; people were jumping ship for wherever they could make a living, and mostly anywhere was better than here. Downtown was sleepy and lonely (especially after hours), and the skyscrapers that had been built in the 70s emptied out as fast as they went up. The good news? Parking was plentiful and free.
One of the many odd jobs I had at that time involved emptying the offices (cubicles and desks mostly) from the Arco Tower on 17th Street in Downtown. For weeks, we loaded the furniture on carts and rolled them onto semi-trailers destined for warehouses in Texas. The wealth (and jobs) that had been imported left town when times turned tough.
Looking at the empty storefronts in the Arco Tower, my buddy Ray and I proposed to the property manager that we install a series of temporary artworks that would show the space off while also having a sense of humor. Our proposal? Cows. Denver, we thought, should embrace its traditions, and engage in a fun dialogue to encourage people to come back downtown.
It sounded good to us. But not to the property manager. Anything but cows, he said.
3.
…the rare beauty of the accidental location, the grandeur of the region, the charms of the climate, and the enormous permanent resources of the country became fixed in the minds of the people…
–Jerome Smiley, History of Denver (1900)
From its founding 150 years ago, Denver’s residents have described the city with a combination of self-deprecation and boisterous civic boosterism, sometimes with more than a touch of defensiveness. But along the way, something has changed, and there is a bit of self-confidence that doesn’t seem so out of place; there’s a willingness to embrace both the city’s frontier roots and its urban existence.
Denver is no longer so oddly placed in the middle of the frontier. The world has changed. Denver was an accidental city, but now it has grown to become a metropolitan center. Maybe now we can look back with some pride and just a little bit of nostalgia for our cowtown past.
–
Note: This post is co-published with a new project we kicked off this week in conjunction with the 150th anniversary of the city of Denver. Called buckfifty.org, we intend to publish 150 expressions of the history, culture, and community of Denver over the course of the next six months (or so). And potentially drink some whisky along the way too. We are looking for submissions, please visit buckfifty.org if you are interested in participating.
In: Design
10 Nov 2008I did a presentation at the Image, Space, Object conference in August on the topic of Story & Emergent Design – afterwards one of the participants came up and said they enjoyed the talk, and especially the part where I said that I have a tough time explaining to my mother what it is that I do for a living. It occurs to me that this is a fairly serious issue for people who do design research and strategy – or at least it is for me. If my mother doesn’t understand, will anyone else?
I often find myself offering up an ‘elevator pitch’ to people I meet and, given their typical response, I think it’s fair to say that if I happened to be riding up with Steve Jobs at One Infinite Loop, I’d be out of a job before I reached the fourth floor. Or maybe not, Jobs is known as being fairly design savvy. But it’s a tough one to explain at a cocktail party.
Fortunately for me and my livelihood, there is an increasing awareness of how design strategy can help to inform business decisions. Quite a bit of my work is focused on interaction design (websites, social networking, publishing strategy, etc.), so it tends to come through the communications, marketing, or information technology groups at organizations.
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In: Denver|The Generalist
28 Oct 2008Officially, we’re one week out from election day 2008. But, as Kirk Johnson wrote in this article for The New York Times, the process of voting is changing. Colorado voters are increasingly using early voting and vote by mail as options to going to the polling place on election day. It makes a lot of sense, given the combination of an insanely long ballot and the voting fiascos that have plagued our state in the past few election cycles.
I ran into Patty Calhoun at the primary this summer, and talked about how we’re going to miss going down to the polling place and visiting with the residents at the Ivy Manor (now called the Spearly Center) where voting day was the one of the most exciting events of the year. Somehow, that “I Voted” sticker just isn’t the same when it comes from your mail-in ballot, and not from the community-spirit infused volunteer.
The following is my attempt to make sense of an unnaturally long and tedious Colorado ballot. To create this version, I used a Ballot Guide tool provided by Politics West, which works pretty well. I did actually read the ballot amendments that are proposed, and I considered a variety of points of view, including progress now, the denver dailies, bell policy center, squarestate.net, and others.
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The city of Denver, led by the Denver Office of Cultural Affairs, did a great job of bringing world class art to town during the DNC through the Dialog:City program. While I would have liked to have seen some additional involvement from local artists, the program offered a thought-provoking combination of installation and performance.
I had a conversation with Rudi Cerri of DOCA, and he pointed out that Dialog:City was intended primarily as a program for the residents of Denver, and not for the attendees at the Convention. It’s unfortunate (though understandable) that it took place during the DNC – many denverites were staying away from downtown and all the traffic hassles, so the events weren’t as well-attended as they might have been otherwise. Nonetheless, it was great fun for those of us who were able to make it.
I didn’t make it to everything, but the following are some thoughts and photos from where we did make it to.
Terra Nova: Antarctic Suite
On Sunday night in the Ellie Caulkins Opera House, DJ Spooky (Paul Miller, formerly known as the ‘subliminal kid’) offered an hour or so of electronic soundscapes with imagery overhead addressing the issue of the antarctic ice shelf and global warming.
Although the political component of the imagery was a bit obvious and risked preaching to the choir (e.g., US residents create more greenhouse gasses than anyone else in the world), overall the combination of music and images had a hypnotic feeling that was reminiscent of old school performance art.
I snapped a couple of photos before I was told it wasn’t allowed due to potential copyright violations (which I found pretty amusing given Paul Miller’s writings on remix culture and the art of the mashup.


A Spiritual Singalong
On Monday, Jill and I headed down to the DCPA, where we caught part of Ann Hamilton’s performance piece entitle “O”. It involved a combination of adult and child choirs, including members of The Spirituals Project (started by the remarkable Dr. Art Jones of the University of Denver).
The work was essentially a choral singalong in a unique urban setting – the choirs were on the stairs in the stairs of the DCPA Galleria, while the audience were on the ground. The roundness of the long O sound that was used to anchor the singing, combined with the acoustics of the galleria, gave the event a fullness and richness that worked to complement the simplicity of the staging.
At the end of the performance, the chorus and audience joined in singing America The Beautiful. It was pretty emotional, and I although I’m not usually overly patriotic, I found myself choking up (twice in one night, actually – the second time was during Michelle Obama’s speech).
Jill and I had the chance to meet Ann on Tuesday; she was extremely gracious and easy to talk to. She said that music has been increasingly important for her work in recent years, including at her Acoustic Tower in California, where she has worked with Meredith Monk, among others. This photo doesn’t really do justice to the experience, but it gives some sense of what went on there.

Images from Iran
Over in Civic Center Park, just across from where the police and anarchists were having a bit of an altercation, there was an independently produced installation called “Pictures of You: Images From Iran.” The artist, Thomas Loughlin, wanted to show the connections between people from around the world; the portraits of iranians are printed on translucent fabric and hung on the walls and across the ‘halls’ of a mosque-like structure. All in all, quite a beautiful effect.


Luke Dubois: From Gentleman to Terror
Luke Dubois’ installation, called “Hindsight”, uses the familiar eye chart as the starting place to analyze the contents of State of the Union Addresses from Washington to Bush. He included a separate panel for each address. The results offers some fun and startling insights into the concerns of the country at different times in our history.

It turns out that “Gentleman” was the most common word in Washington’s speeches, while “Terror” was the most common in the shrub’s addresses. No big surprise there, I suppose.
During the course of the convention, there were docents available to explain the various works, and one of them (the best one, from my perspective) was my mom, who did her part to help explain the details of American history as explored by Luke Dubois. Here’s a photo of her in front of Bill Clinton’s State of the Union roundup. Oddly, she didn’t want her picture taken in front of George W Bush’s tablet.

We didn’t make it everything – I was sorry to miss Krzysztof Wodiczko’s ‘Veteran Vehicle Project’ (I just saw the humvee during the day, not while it was projecting at night, and only saw Minsuk Cho’s Air Forest in City Park from a distance. But still, it was great to see that culture can be explored in conjunction with the american political process.
Hugh Graham Creative provides design strategy, research, and storytelling for corporations, non-profits, and community organizations.

